Rules for using WG casino in the United Kingdom

By creating an account and ticking acceptance boxes, you agree to these Terms and Conditions, the Privacy Policy, the Cookies Policy, house rules and any game or event rules. WG casino provides remote gambling services in Great Britain under a Gambling Commission licence.

Eligibility and registration

• You must be at least 18 years old and located in Great Britain when you bet or use real-money services.
• One account per person; duplicate accounts may be closed and balances consolidated or withheld where required by law.
• Identity, age, location and payment verification are required before you can deposit, place bets, withdraw, or claim a bonus.
• Access is not allowed where gambling is unlawful. You are responsible for compliance with local laws.

Changes to these terms

• We may amend these terms: material changes will be notified in advance where practicable, and changes required by legal or regulatory demands may take effect immediately.
• Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the services and request account closure.

Proper use of the services

• No cheating, collusion, automated systems, arbitrage abuse, chip dumping, chargeback abuse, or account sharing.
• No interference with software, odds or markets, nor exploitation of errors or latency.
• We may suspend or close your account to protect integrity, manage risk, comply with legal duties, or prevent problem gambling.

Content and intellectual property

• All software, data, logos, odds compilations and content are protected. You receive a limited, revocable licence to use the services for personal entertainment.
• You must not copy, redistribute, or make derivative works except as permitted by law.

Liability

• Nothing excludes liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
• Subject to the foregoing, we are not liable for loss of profits, data, business, or any indirect or consequential loss, and our aggregate liability is limited to the greater of £100 or the amount staked on the relevant bet.

Governing law and disputes

• These terms are governed by the laws of England and Wales and the courts of England and Wales have non-exclusive jurisdiction.
• If a dispute remains unresolved after our complaints process (or 8 weeks), you may escalate to our approved Alternative Dispute Resolution provider as detailed in the Help Centre.

These general rules apply to all bets placed on our sportsbook and gaming products where relevant. WG casino may publish product or event-specific rules; if they differ, those rules prevail.

Eligibility to bet

• You must be 18+ and located in Great Britain at the time of betting; geo-location checks apply.
• We may refuse or limit bets, set exposure limits, or restrict access to certain markets.

Bet acceptance

• A bet is accepted when it appears in your bet history as "Placed" with a transaction ID and time stamp.
• Pre-match bets submitted after an event starts are void unless offered as in-play markets.
• In-play betting may include a delay; bets pending during material changes may be rejected or repriced.

Stakes, limits and payouts

• Minimum and maximum stakes and returns vary by market and are displayed on the bet slip.
• We may apply account-level limits due to risk management, responsible gambling, or legal controls.

Settlement and results

• Bets are settled on the official result at the time of settlement from the governing authority of the event.
• Dead-heat rules apply where applicable.
• Postponed or abandoned events: if not completed within the period specified in the market rules (typically 72 hours), affected selections may be void.
• Palpable error: where odds, handicaps, or market details are materially incorrect, we may void affected bets or settle at the corrected price.

Cancellations and cash out

• You cannot cancel a bet once accepted.
• Cash out is not guaranteed and may be unavailable during market suspension or material events; any cash out value offered is at our discretion.

Restrictions and integrity

• Syndicate betting, using multiple accounts, or placing bets on behalf of others is not allowed.
• If we detect suspicious or irregular betting patterns, we may void bets, suspend the account, and inform relevant authorities.

Bonuses and free bets

• Free bets and bonuses are subject to specific terms, including eligibility, expiry, minimum odds, wagering, game weighting, or maximum returns. Please read the applicable offer rules before use.

These payment rules govern account funding and withdrawals for UK users. Transactions are processed in GBP. WG casino applies a closed-loop policy where practicable.

Funding your account

• Accepted methods typically include debit cards, bank transfer and approved e-wallets; credit cards are not allowed for gambling in Great Britain.
• Method availability, limits and any fees are shown in the cashier at the point of payment.
• Minimum and maximum amounts vary by method; the indicative minimum is often £10 unless stated otherwise.
• We may refuse payments from third parties or anonymous sources.

Withdrawals

• Withdrawals are, where feasible, returned to the original deposit method.
• Internal processing generally occurs within 24 hours; banking or wallet timeframes may add 1–5 working days depending on the provider.
• We may require identity, address and source-of-funds/wealth verification before processing any withdrawal.
• Unused deposits or recycling of funds may be reviewed to meet anti-money laundering duties.

Security and verification

• We conduct KYC/AML checks in line with UK law. Failure to supply requested documents may lead to delays, limits, or cancellation of transactions.
• We may place holds or freeze funds where required to meet legal or regulatory obligations.

Transaction restrictions and reversals

• We may cancel or reverse payments where chargeback, fraud, error, or legal breach is suspected.
• Fees we incur from chargebacks may be passed on to you where permitted by law.

Statements and records

• You can read full transaction history in your account, including deposits, withdrawals, bets and bonuses.

We are committed to safer gambling and to helping you manage betting behaviour. WG casino provides controls designed to support informed choices and reduce harm.

Player protection tools

• Deposit, loss and stake limits: set daily, weekly or monthly limits on your account.
• Time-outs: take a short break from 24 hours to 6 weeks.
• Reality checks and session reminders: on-screen prompts to help you track time and spend.
• Product blocks and marketing preferences: restrict access to certain services and adjust communications.
• Activity statements: read clear records of bets, wins, losses and bonuses used.

Self-exclusion

• You can self-exclude for at least 6 months. We will close access and stop marketing once applied.
• For Great Britain, register with GAMSTOP (gamstop.co.uk) to block online gambling across participating operators.

Support and advice

• BeGambleAware (begambleaware.org) and the National Gambling Helpline 0808 8020 133
• GamCare (gamcare.org.uk) live chat and counselling
• NHS specialist clinics for gambling harms (nhs.uk)
• Gamban device blocking software (gamban.com)

If we believe your gambling may be harmful, we may apply limits, request affordability information, or suspend services to protect you.

We meet obligations under the UK Money Laundering Regulations 2017, the Proceeds of Crime Act 2002, the Terrorism Act 2000 and applicable sanctions regimes. WG casino applies a risk-based approach to customers and transactions.

KYC and due diligence

• We verify identity and address before allowing deposits, betting, withdrawals or bonuses.
• Enhanced checks, including source of funds or wealth, may be required based on activity, payment methods, or risk indicators.
• Screening is conducted for sanctions, PEPs and adverse media.

Monitoring and reporting

• We monitor transactions and betting patterns to detect suspicious activity.
• Where suspicion arises, we may freeze funds, restrict services, file Suspicious Activity Reports with the NCA, and refrain from tipping off.

Prohibited activity

• Third-party payments, anonymous instruments, or transferring accounts are not allowed.
• Structuring transactions to avoid checks, or using the services to move funds, is prohibited and may result in closure.

Consequences

• We may delay or refuse payments, suspend or close the account, and forfeit funds where permitted by law in cases of non-cooperation or suspected crime.

We process personal data under the UK GDPR and the Data Protection Act 2018. WG casino acts as controller for data collected through the website, app and customer support.

Data we collect

• Identification and contact details; age and verification documents.
• Account, payment and transactional data; bets, events, odds and bonuses used.
• Device, IP address, location checks, and security logs.
• Marketing preferences and communication records.
• Cookies and similar technologies as described in our Cookies Policy.

How we use your data

• To create and manage your account, process payments, settle bets, and provide services.
• To verify identity, prevent fraud, meet AML/CTF and legal duties.
• To personalise content, improve products, and conduct analytics.
• For marketing based on your choices or our legitimate interests; you can opt out at any time.

Sharing and transfers

• We share data with payment providers, KYC/AML partners, game and platform suppliers, analytics vendors, ADR bodies, group companies, regulators and law enforcement where lawful.
• International transfers are safeguarded using the UK IDTA or other approved measures.

Retention

• We retain data only as long as necessary, including minimum periods required by gambling and AML laws.

Your rights

• Access, rectification, erasure, restriction, portability and objection.
• Withdraw consent for marketing at any time and manage cookies in your settings.
• Lodge a complaint with the Information Commissioner’s Office (ico.org.uk).
• Contact our Data Protection Officer through the Help Centre to exercise rights.

We implement technical and organisational measures to protect accounts, payments and data. WG casino continually reviews controls against evolving threats.

Technical protections

• TLS encryption for data in transit and strong encryption for data at rest.
• Password hashing, rate limiting, and multi-factor authentication options.
• Network segregation, WAF and DDoS protection, vulnerability scanning and penetration testing.
• Continuous monitoring, logging and alerting for suspicious activity.

Organisational measures

• Role-based access, staff vetting and training, change management, and incident response procedures.
• Regular audits and risk assessments aligned to legal and regulatory requirements.

Your responsibilities

• Keep login details secret, enable 2FA, set strong unique passwords, and secure your devices.
• Review account statements, read security alerts, and report concerns promptly via Support.